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APPS & INTEGRATIONS

Bring Mercado Pago payments into Zendesk.

Generate payment links, track transactions and manage refunds directly from Zendesk. Keep payments connected to customer conversations, without switching tools.

THE CHALLENGE
Customer conversations and payments shouldn't be separate processes.

When payments happen outside your support workflow, even a simple transaction can add unnecessary steps.

Switching between tools

Agents need to leave Zendesk to generate payment links or check transactions.

Managing multiple accounts

Different Mercado Pago accounts make payment management more complex.

Limited payment visibility

Agents need to check another platform to know whether a customer has paid.

Disconnected refunds

Managing refunds means moving the conversation to another tool.

Keep the conversation moving, from the first message to the final payment.


ONE WORKSPACE. MULTIPLE CHANNELS.

Create payment links without leaving Zendesk.

Generate Mercado Pago payment links directly from customer conversations, regardless of the channel.

Create payment links: Select an account, add products and generate a payment link.

Share from Zendesk: Send the link directly within the customer conversation.

Keep everything connected: Manage payments without switching platforms.


BUILT FOR YOUR TEAM

Manage payments with more control.


Give agents the tools they need to manage payments without requiring direct access to Mercado Pago accounts.

  • Connect multiple Mercado Pago accounts.
  • Select the account for each payment.
  • Generate links without sharing account credentials.
  • Manage full or partial refunds from Zendesk.

PAYMENT VISIBILITY

Keep every payment connected to the conversation.

Track transactions directly from Zendesk and keep payment information associated with the customer ticket.

  • Review products, amounts and discounts.
  • Check payment status and transaction details.
  • View the account and buyer information.
  • Configure payment updates as internal ticket notes.

READY TO CONNECT PAYMENTS AND CUSTOMER SERVICE?

Bring Mercado Pago and
Zendesk together.

Discover how your team can generate payment links, track transactions and manage refunds directly from Zendesk. Let's explore how the integration fits your customer service workflow.

PRONTO PARA CONECTAR PAGAMENTOS E ATENDIMENTO AO CLIENTE?

Conecte o Mercado Pago
ao Zendesk.

Descubra como sua equipe pode gerar links de pagamento, acompanhar transações e gerenciar reembolsos diretamente pelo Zendesk. Conheça como adaptar a integração aos seus processos de atendimento ao cliente.

¿LISTO PARA CONECTAR TUS COBROS Y LA ATENCIÓN AL CLIENTE?

Conecta Mercado Pago
con Zendesk.

Descubre cómo tu equipo puede generar links de pago, seguir operaciones y gestionar devoluciones directamente desde Zendesk. Conoce cómo adaptar la integración a tus procesos de atención al cliente.